Standard Bank refuse to close my account

After spending my whole life thus far with this bank, I am finally making a change after 27 years.Wish I did this a lot sooner. I have spend the last three days making calls to call centres where I invariably had to endure long calls being transferred from one department to another and coming off with nothing to show for it. I found my prestige banker, Nokuthula Brenda Ngcobo eventually.Wish I never met her.The experience got even worse as I received the silent, no service, not interested service I was hoping would end.As my banker, she simply never bothered to assist me.She enquired why I am leaving, and I went to great lengths to paint a picture I was hoping would be useful feedback for the bank so they know what to work on.Alas, she has been less interested than the bank to say the least. Ultimately, all I want out of this report is for them to close my account and ensure all my Standard Bank debits are switched to my new bank.I want to be able to move on knowing I won't owe them or compromise my credit status, yet they seem hellbent on ignoring my requests and processing my requests professionally and amicably. I am frustrated by this conduct and feel detained and abused by Standard Bank after 27 years of loyalty.

I have phoned, written emails and talked for hours. I have been ignored, made to hold, drop and redial calls and still have no joy.

Ready to move on drama free.Just release me quietly and respectfully so I can get on with my life please.No way to fix this relationship at this point except through respectful termination as is being currently undermined by them

Regards Leonard