Standard Bank refuse to close my account.

<p>Please explain why my account is still not closed??!?!!?!?!?!?</p> <p> </p> <p>Suprise Suprise here I am again! Standard Bank are still trying to milk every penny out of me. They won't close my account. They just refuse. </p> <p> </p> <p>I went to a brunch 3 months ago to close my account. Tygervalley Branch manager called and sweet talked me and apologized profusely and promised me that all balances on this account will be turned to 0. And it will be closed. I am already at another bank and yet Standard Bank is clinging on for dear life as if I am interested in them. Get a grip! I want nothing to do with this bank. NOTHING!! So do what you told me in the branch and close it. </p> <p> </p> <p>I emailed the "helpfull" staff at call center and i got this reply</p> <p> </p> <p>Good day Christiaan <br /> <br /> It is my pleasure to assist you with regards to your account closure enquiry. <br /> <br /> Kindly be advised that you need to visit the nearest branch with your card and ID in order to close an account. <br /> <br /> You will be pleased to know that if you are registered for Internet Banking you can send a secure message. <br /> <br /> Please follow the steps below to send a secure message: <br /> <br /> - Sign on to Internet Banking with your Card number, Customer Selected PIN (CSP) and Password <br /> - Click on Profile in the top menu bar. <br /> - Select Secure message <br /> - In the message field type in your request. If your contact details differ from the ones the branch have on file please include these in the message <br /> - Click on continue at the bottom of the page <br /> - On the following page click on the Confirm button <br /> <br /> You are welcome to contact us should you require further assistance. <br /> <br /> Kind regards <br /> <br /> Lilly Setshedi <br /> Customer Contact Centre E-mail Unit <br /> <br /> “Standard Bank will never send you unsolicited e-mail or any other communication asking you to update or provide confidential information via a link about you or your account. If you have any doubts about the legitimacy of any e-mails you have received claiming to be from Standard Bank please forward them to ********** /> </p> <p> </p> <p> <br />Standard Bank email disclaimer and confidentiality note<br />Please go to http://www.standardbank.co.za/site/homepage/emaildisclaimer.html to read our email disclaimer and confidentiality note. Kindly email ********** (no content or subject line necessary) if you cannot view that page and we will email our email disclaimer and confidentiality note to you.</p> <p> </p> <p>So please explain to me why my account is not closed</p> <p> </p>