STANDARD BANK REFUSE TO ASSIST

Our medical aid paid money over for medical procedures that needed to be paid in cash. The medical aid wrongly paid the money into a wrong Standard Bank account. We have been trying since end of 2021 to get the money back from Standard Bank with no avail. We tried walking into Standard Bank which was a disaster as nobody can help you. We tried phoning but nobody wants to take responsibility or to assist. We had to borrow money from other places to pay for the medical procedures and now we are struggling to pay them due to the fact that we get no assistance from Standard Bank to have the money pay back to us or the medical aid.