jF
johan F
1 reviews | Active since Mar 2009
14 Mar 2021, 07:14
Standard Bank refuse to admit being wrong.
I previously complained about Standard Bank refusing to admit a fault on their side with regards to a service fee that was charged for a cash deposit which was supposed to be free. They insist that the bank statement indicates me depositing money on the 1st of March 2021 instead of the real date of 28th of February 2021. I told them I was not near Cape Gate Standard Bank on the 1st of March 2021 and supp**** them with the bank generated sms for the transaction.They "investigated" and without consulting me closed the case and did not refund me. It seems like they are now ignoring me.
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Replies (2)
Standard Bank's replyOfficial
15 Mar 2021, 00:05 Hello Johan
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply15 Mar 2021, 00:05
Official
Hello Johan
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
jF
johan F's updateReviewer Update
16 Mar 2021, 15:47It's the 2nd day since my review and no response from Std Bank except for the automated response. I will keep on complaining until someone from Std Bank contacts me.
jF
johan F's update16 Mar 2021, 15:47
Reviewer Update
It's the 2nd day since my review and no response from Std Bank except for the automated response. I will keep on complaining until someone from Std Bank contacts me.