Standard Bank refuse lawful dispute lodged

If I could give you half a star, that would be to much after my experience with this bank.

I am a very angry and unhappy client of standard Bank whom I have been dealing with for all of years ever since I choice a bank. I always thought that they were the best and looked after their clients’ interests especially the ones who has been with them for all their years like myself.

Firstly my compliant that I have raised with Standard Bank after an incident had happened as a loyal and as law abiding citizen. I had a call from a lady who said she was from the ********** department at the head office of Standard Bank.

She had asked me if I was Mrs. so ……… so I said yes she had proved of me with my full names as well as my ID number. I had then asked her if she was from standard bank if she could then confirm my banking details which she was concerned with and she provided me herself with all my banking details which is the card number in full as well as the last 3 digits at the back of the cheque card and also my house address as well as my ID number and cell phone details .

As a loyal client of standard bank I was convinced that she was from the ***** department due to her providing me with all my banking details as well as she had confirmed OTP that I argued or had refused to give to the lady she had provided me with.

I was very nervous because this person told me she was helping me to reverse all the activities that was going on on my account whom I trusted . But I had dropped my phone thrice due to uncer*****y and they just called back insisting that they are assisting me.

I then dropped the call and my husband called the Standard Band ***** number immediately and notified them what happened and he asked them to stop all transactions that might go through which my husband insisted them to do. They had given me a case number and said that a consultant would call which never happened until I went into the bank myself to find out about my complaint. The consultant called them and the just said it was declined.

The consultant at the bank assisted me to lodge a dispute and until today I still never received any responses from Standard bank as a loyal client. I need to go into the bank myself if I need to know what is happening. I just feel that this is really pathetic of Standard Bank to pay my hard earned money to someone whom I had no dealings with specially if they know what type of a client I am.

Why did they not stop payments immediately and consult me to find out if I knew such transactions but now they were fast to decline to pay my money back which I want. I have mention it to them that this person had the OTP with them and was confirming it with me.

These transactions that took place all on the same day wasn’t even where I live yet I was using my card in the town I was so how do they just pay out monies so easily.

The bank is already so full of nonsense when I wanted to open up a account to save money they said they had to first confirm if I could “who treats a loyal client” that way yet they pay us so little interest back but they take so much interest when one borrows from them.

I really need urgent assistance regarding my money that I want back from Standard bank as I gave nobody permission to pay out any money and that for s@#$ which I don’t even don’t use Vodacom or Easy pay because I don’t even use internet banking on my phone.

Never have I been treated, as a loyal and year long client, so outcasted. Sies Standard Bank, skaam julle