Standard Bank REFUSAL to close a PAID UP account.

Since 02 October 2025, I have been in contact with Standard Bank trying to close my account after paying the settlement amount received. On the 01st November 2025, they deducted an amount of R766.75 for an account that had a Credit Balance I called again after that and was told to withdraw the amount of R700 but to leave the R66.75 in case there were going to be amounts that are going to be charged to me. Today 19 November 2025, I had spoken to another agent and was promised that a different Retention Clerk will be calling in 10 minutes time to close the account for me. I have not received any communication from Standard Bank. Trying to close this Credit Card /account is starting to become PAINFUL!!! Renda Manuel Botha - ***