Standard Bank refund Sars

Item: Standard Bank
Rating: 3
Author: shadiya H

Dear Sir/Madam

I hope you are well.

I Shadiya writing to urgently request assistance regarding funds paid into my bank account by SARS. The account was not actively used and went into overdraft solely due to accumulated service fees. When the SARS refund was paid into the account, the full amount was absorbed by the overdraft and charges, and I did not receive the benefit of the refund.

The overdraft was not caused by account usage, but purely by monthly bank charges..

I would greatly appreciate your urgent attention to this matter.

Thank you for your understanding and assistance.

Kind regards Shadiya Hindley ***

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

09 Feb 2026, 16:15

Dear Shadiya,

Thank you for bringing this issue to our attention.

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.

We sincerely apologies for any inconvenience or unwarranted frustration this has given you.

Kindest Regards
Standard Bank Hello Peter Team
***

Standard Bank's reply09 Feb 2026, 16:15

Official

Standard Bank's replyOfficial

12 Feb 2026, 14:03

Dear Shadiya,

We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.

Kindest Regards
Standard Bank Hello Peter Team
***

Standard Bank's reply12 Feb 2026, 14:03

Official