Standard bank refund dispute

<p>I took a loan last year 2015 in the beginning of May and settled the account month end of the same month. My first instalment was deducted as it was suppose to go through. The problem started when they deducted the second and third instalment even after I have settled the account. Have been going to the bank ever since last year with no luck of a refund for those two instalments that were not suppose to be deducted. Till today,they don't want to give me my money back and it feels so useless going to the bank every week without any positive response. From August 2015 getting empty promises that maybe they will pay,till now. I have nothing to show as a refund,but they are quick to call when we owe them but they don't respond positively when you pay in time.</p> <p> So disappointed at their service. </p>