LM
Lillian M

1 reviews | Active since Mar 2009

26 Sept 2018, 11:02

Standard Bank recycles accounts???

I recently discovered that an account number i used over 5 years ago from Standard Bank was recycled and given to their new client. I recently made a claim to my medical aid scheme where that account number was used and money was paid to the account number that was recycled and it landed safely in their client's account. My query to Standard Bank is what measures do you put in place to ensure that such errors do not happen? How can a transfer go through with my details to your new client?Why recycle accounts, such a security hazard?And finally how is the bank going to ensure my money is paid back to me?

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Replies (1)
Standard Bank
Standard Bank's reply26 Sept 2018, 11:58
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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