AP
Alan P

1 reviews | Active since Jun 2019

10 Jun 2019, 10:11

Standard Bank recon they cant be held responsible for advice given by their employees

????????????????I lost R920 000 00 due to the advice of an employee at Standard Bank. I went into the branch Durban North to make sure about the balances in my personal credit card and my business debit card as I had to hedge my trades. The employee ensured me that they would work. I even said to the employee at Standard Bank that he should transfer R200 000.00 to my personal credit card but he insisted that it wasn't necessary as the debit card would work (pay R200 000.00 into my trading account. I deposited R200 000.00 from my personal credit card but the debit card would not transfer the other R200 000.00 . So I just had to sit and watch my trading account self destruct.In desperation I even tried to transfer R200 000.00 from my business account into my personal credit card during the night but no one at Standard Bank was able to do this . This happened between 07h00 and 05h30 . Eventually I had to go and sleep at 06h00. I woke up and my trading account had self destructed. Had the debit card worked as the Standard Bank employee had advised me this would never have happened. I need my R920 000.00 back and my loss of earnings. If Standard Bank can not be held responsible for advice on their products,WHO DO YOU GO TO FOR RELIABLE ADVICE AT STANDARD BANK THEN ?????????????????????????????????????????????????????????

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Replies (1)
Standard Bank
Standard Bank's reply10 Jun 2019, 11:25
Official
Dear Alan  
 
Thank for posting a comment.
 
 We will get one of the bankers to contact you as soon as possible. 
 
 Regards,
 
 Complaint Resolution Centre
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