Standard Bank, Reaching a new Low! Amends Home loan agreement without consent!

Hi I have requested that I have Home Loans Fixed Payment Arrangement be removed from my Home loan account on Thursday @ 08.30 am on 29.06.23 even though the letter is dated 22.06.23 and I received it via email on the 29.06.23 @ 8:00 am. The debit order went out as the amended amount and the 12 months have been added onto my account. I did not sign an agreement to this and I have made it clear to the agent that I don't want it on my loan agreement. This is blatant ******ion and I am going to put an ad on Hello Peter and any other revenue that will have me. This is not the first time that Standard Bank has tried to hoodwink the less fortunate to get rich but this already amended agreement takes it to a new level of low! I have only received perthitic service and regret ever taking a home loan with Standard Bank. And this must be reversed @ Standard banks cost!

Since there is no attachment available please read the following and see why I am utterly degusted:

Dear MISS S NAIDOO, We recognise that as a country, we find ourselves in challenging times, economically and otherwise. However, we believe in our continent and our country, and we believe that our clients are resilient enough to find ways to overcome these challenges and that it is our job to help our clients survive these challenges and thrive. In this spirit, we proactively provided you with a personalised debt restructuring solution that will allow you to maintain your current monthly repayment commitments, despite the continuous interest rate increases that we are experiencing, and to minimise the impact of these increases on your expenses. The details of the restructuring solution are as follows: • Fixed Monthly Repayments For the next nine months, from 01 July 2023 to 01 March 2024, we will fix your monthly home loan repayments at R7877.82. This is designed to safeguard you against increase in interest rates during the nine months that would inevitably increase your monthly repayments. Should the interest rate decrease during this time, the fixed monthly repayment can be removed. AND • Extended-term Agreement To ensure your monthly repayments remain manageable and aligned with your financial situation, we will extend the agreement term by 12 months. This means your new bond term would be 21 years. After the fixed arrangement Your revised monthly instalment will be due from 01 April 2024 and the amount will be approximately R7899.8, as calculated on the day the restructure was granted. Kindly note that the monthly instalment may change based on independent variables, such as a change in interest rates announced by the Reserve Bank. Should you require any further information, or if you do not require the personalised debt restructure solution to be app**** to your account, you are welcome to contact us by phone or email using the details provided below. Your feedback is important to us. Please bear the following important details in mind should you wish to proceed with the restructure: • Interest on your loan account will continue to accrue during the fixed monthly repayment period and will be added to the principal debt. • If you have an AccessBond facility, you will be unable to access it throughout the fixed monthly repayment period, and the available balance will be reduced by the unpaid amount. To regain access to the facility you will have to make a request in this regard within six months following the conclusion of the fixed monthly repayment period. • If you want to reinstate your AccessBond facility, the outstanding balance must be lower than your loan amount after the fixed monthly repayment period. If you wish to continue with your regular monthly instalment, as per the home loan agreement, kindly contact us so that we can reverse the personalised debt restructure solution. Rest assured, all other terms and conditions of your Agreement remain unchanged.

You are welcome to visit our website if you would like to view all of the debt restructure solutions on offer, or you can call us on +27 (0)860 111 400 or email us at *** and one of our trained debt restructure consultants will call you at a convenient time to discuss a tailormade debt restructure solution designed for your specific needs. Thank you for your continued trust in Standard Bank. We are dedicated to supporting you on your financial journey. Kind regards

Berenice Khan PPB Credit: Home Services Restructures

I want the CEO to respond to this ****! WILL HE ACCEPT THIS? Most people by pass emails that are sent and this is already amended without consent. THIS IS DISRESPECTFUL TO THE WORKING CLASS PEOPLE!

Shernice Naidoo