RM
Rodney M
1 reviews | Active since May 2015
06 Jun 2023, 14:11
Standard Bank - RCP loan
This morning, I have received an SMS that my RCP loan has been suspended. I logged into my mobile banking app and the entire balance of the RCP loan is outstanding. I haven't used my RCP loan in a VERY long time and it is up-to-date and fully paid. There are no transactions on the RCP loan screen in the mobile app that shows any transfers out of the account. I have phoned Standard Bank this morning to query this and they stated that they will phone me back. It is now 3 hours after and NOTHING from them.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
06 Jun 2023, 14:16Dear Rodney
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply06 Jun 2023, 14:16
Official
Dear Rodney
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
RM
Rodney M's updateReviewer Update
07 Jun 2023, 10:56This matter is still not resolved. Do they really want and need me to open a case of ***** against Standard Bank?
RM
Rodney M's update07 Jun 2023, 10:56
Reviewer Update
This matter is still not resolved. Do they really want and need me to open a case of ***** against Standard Bank?
Standard Bank's replyOfficial
07 Jun 2023, 11:00Good day Rodney
Our sincere apologies for the inconvenience.
We will flag this matter with our team and we will be ion touch with further feedback.
Thank you
Kindest regards, Standard Bank Hello Peter Team ***
Our sincere apologies for the inconvenience.
We will flag this matter with our team and we will be ion touch with further feedback.
Thank you
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply07 Jun 2023, 11:00
Official
Good day Rodney
Our sincere apologies for the inconvenience.
We will flag this matter with our team and we will be ion touch with further feedback.
Thank you
Kindest regards, Standard Bank Hello Peter Team ***
Our sincere apologies for the inconvenience.
We will flag this matter with our team and we will be ion touch with further feedback.
Thank you
Kindest regards, Standard Bank Hello Peter Team ***
RM
Rodney M's updateReviewer Update
07 Jun 2023, 11:07All that Standard Bank is doing on HelloPeter is responding with bot replies. Unacceptable
RM
Rodney M's update07 Jun 2023, 11:07
Reviewer Update
All that Standard Bank is doing on HelloPeter is responding with bot replies. Unacceptable
Standard Bank's replyOfficial
07 Jun 2023, 11:14Dear Rodney
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Please be on the look out for our call.
Thank you
Kindest regards, Standard Bank Hello Peter Team ***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Please be on the look out for our call.
Thank you
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply07 Jun 2023, 11:14
Official
Dear Rodney
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Please be on the look out for our call.
Thank you
Kindest regards, Standard Bank Hello Peter Team ***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Please be on the look out for our call.
Thank you
Kindest regards, Standard Bank Hello Peter Team ***