Standard Bank RCP Issues

I settled my RCP and requested to close this account at the Centurion branch in April. I waited for almost two hours to be assisted in the branch, and the consultant confirmed that the account would be closed and removed from my profile within a month.

However, when I checked both the App and online banking today, the account still reflects on my profile with a balance and outstanding amount showing as 0.00. It has displayed this way since I settled the account, so I did not foresee any further charges. Meanwhile back at the ranch - it appears that the account has remained open and is accumulating monthly charges. This is completely unacceptable. Customers should not be penalised for administrative failures. I did my part, settled the account, and followed the correct process — the bank did not. I expect this matter to be resolved immediately, with all undue charges reversed and the account properly closed as originally instructed.