Standard Bank RCP Failures – Still Unresolved and Now Affecting My Credit Profile

Review:

This is now my third complaint about the same unresolved issue with Standard Bank’s handling of my Revolving Credit Plan (RCP) — and the situation is only getting worse.

📅 Timeline of Ongoing Failures: 17 May 2025: I reported that my RCP debit order, due on the 15th of May, did not go off my account. After multiple calls to the call centre with no meaningful answers, I was eventually told that someone within the bank had “reloaded” the debit order — and that I now had to manually transfer the payment. Why should an internal action by Standard Bank result in the client having to fix the issue? I received no proper explanation, and no one took responsibility. Fortunately, I was able to make the May payment manually from my current account.

11 June 2025: After weeks of trying to resolve the issue, I posted again. Eventually, I received written confirmation that:

My Prestige Current Account had been closed The RCP debit order had been updated to debit from my Capitec account on the 15th of each month

18 June 2025 – TODAY: Despite that confirmation, the RCP debit order has still not gone off, and even worse, my RCP account has now completely disappeared from both my internet banking and mobile app. I cannot make a manual payment as I did before because I have no access or visibility. This is completely unacceptable — and once again, threatens to negatively affect my credit record, through no fault of my own.

❗ My Expectations: Immediate resolution and confirmation of when and how my RCP payment will be processed

Written assurance that there will be no negative impact on my credit record due to Standard Bank’s repeated administrative failures

A clear explanation of why this problem has persisted across two billing cycles, despite all my efforts to resolve it

Confirmation of why my RCP account has disappeared from my banking profile — and that it will be reinstated alongside my Credit Card account

Enough is enough. Please resolve this matter without further delay.