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ashvind B
1 reviews | Active since Dec 2010
06 Oct 2020, 14:37
Standard Bank randomly loading service charges!
I am getting highly frustrated by the lack of professionalism being demonstrated by Standard Bank right now.
I am getting billed random service charges that cannot be explained. I made a complaint about credit card protection insurance charge and this has not even been resolved that I am charged R190 for statements I have never requested. Is Standard Bank randomly charging their customers? What is the reasoning behind this?
Will someone ever contact me?
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Replies (2)
Standard Bank's replyOfficial
06 Oct 2020, 15:08Good day Ashvind,
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
Standard Bank's reply06 Oct 2020, 15:08
Official
Good day Ashvind,
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
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ashvind B's updateReviewer Update
08 Oct 2020, 12:07I have eventually been contacted by a consultant from Standard Bank and even she did not have the answer for my queries. However, she did escalate to her team leader for assistance. That does not mean that the issue is resolved though!
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ashvind B's update08 Oct 2020, 12:07
Reviewer Update
I have eventually been contacted by a consultant from Standard Bank and even she did not have the answer for my queries. However, she did escalate to her team leader for assistance. That does not mean that the issue is resolved though!