Standard Bank quick to take your money, slow to correct their mistakes

Item: Standard Bank
Rating: 1
Author: Amanda M

Last week my husband deposited a certain amount at the Alberton Standard bank. The machine refused to take the money but only returned halve of what my husband deposited. We have been struggling since last week to get favourible response from that specific bank. Bills have to be paid. My debit orders can't go through as a result of this.

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

30 Aug 2019, 12:49

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Standard Bank's reply30 Aug 2019, 12:49

Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Amanda M's updateReviewer Update

30 Aug 2019, 12:52

Thank you. We have been with Standard Bank for many years. Trusting that the issiue willbe resolved today as promised.

Amanda M's update30 Aug 2019, 12:52

Reviewer Update

Thank you. We have been with Standard Bank for many years. Trusting that the issiue willbe resolved today as promised.

Standard Bank's replyOfficial

03 Sept 2019, 09:48

Dear Amanda De Meillon

Thank you once again for posting your comments.

I refer to our email correspondence with each other and you confirmed that the matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
***

Standard Bank's reply03 Sept 2019, 09:48

Official