MB
Mark B

1 reviews | Active since Jun 2021

09 Feb 2024, 01:55

Standard Bank, question up to the plate.

I was recently ****med by a very sophisticated ****mer. That was my fault. Part of the reason why I fell for the **** was because they had a Standard Bank account in which to pay the money. The bank has access to check on ******** records, Home Affairs to check for ****** or lost IDs, and can detect forged IDs. Over and above that, what happened to FICA? If they did their job properly, they had to get a valid ID, proof of address etc. When I approached them about it, it took them a month of constant requests for feedback to come back with a comment, that they could not help me due to the fact that the "funds had already been utilized" Of course the funds had been withdrawn. Any ****mer worthy of the name, ****mer, would immediately draw the money. The banks have the legal obligation to protect their clients by doing a full FICA check. Further, it is a legal obligation to prevent money laundering by means of a FICA check. So they failed to comply with the law, and they were ****med into giving a ****mer an account with which to **** me. Not very faith inspiring. I have been with Standard Bank since 1985, and have my private accounts, my business account, my bond and my wife's accounts with Standard Bank. And when they drop the ball, by allowing a *****ulent account to be opening, they will not take any responsibility for their negligence. They are in essence saying, "we did not comply with our legal obligation, but too bad. We take no responsibility." I will not accept that. I will, after this, go to Facebook and Twitter and highlight this matter. As I said, I was duped into parting with my hard earned money, and that's on me. However, when a Bank gives a bank account to a ********, then they should take responsibility.

0
Replies (5)
MB
Mark B's update09 Feb 2024, 02:01
Reviewer Update
Should read. Standard Bank, step up to the plate.
Standard Bank
Standard Bank's reply09 Feb 2024, 07:09
Official
Hi Mark

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards, 
Standard Bank Hello Peter Team 
*** 
 

MB
Mark B's update13 Feb 2024, 11:18
Reviewer Update
Hi. I have still not been contacted by Standard Bank. They say this is not the level of service they strive for but this is the reality. I waited a month to get my first response and now I wait again. As of today, this time it has only been 4 working days but let's see what happens. I will keep you informed.
Standard Bank
Standard Bank's reply13 Feb 2024, 11:30
Official
Dear Mark
  
We apologize for the delay.

We'll check in with our team and get back to you with any additional comments.

Regards 

Standard Bank Hello Peter Team 
*** 



Standard Bank
Standard Bank's reply22 Feb 2024, 17:44
Official
Dear Mark

Thank you for writing back to us.

We will follow up with our team and we will be in touch.

Please be on the look out for further feedback.

 
Regards 
Standard Bank Hello Peter Team 
***