LMR
Lazaro Mesa Rodríguez
1 reviews | Active since Dec 2021
02 May 2025, 14:03
STANDARD BANK QUALITY SERVICE + TOLL FREE (NOT FREE)
Good day: My complain is that we have been banking with SB for over 20 years, and recently (2*** ) when we have a problem, the Customer Service line plays a long music theme until they hang up, more often on FRIDAYS. I have a double debit to my account (small but not right, R164.99 x 2 on the 30th of April 2025) but I cannot get hold of any agent via ***. It is supposed to be a Toll Free number but my air time was fully depleted while waiting for a Customer Service Agent, in spite of the fact that this is a TOLL FREE NUMBER ! Who is responsible, VODACOM or Standard Bank? Service levels are going down, like free fall !
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Replies (2)
Standard Bank's replyOfficial
02 May 2025, 14:50Dear Lazaro,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply02 May 2025, 14:50
Official
Dear Lazaro,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
02 May 2025, 16:19Dear Lazaro
Our team tried calling you to no avail.
Please check the email that we have sent to you.
Looking forward to your feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Our team tried calling you to no avail.
Please check the email that we have sent to you.
Looking forward to your feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply02 May 2025, 16:19
Official
Dear Lazaro
Our team tried calling you to no avail.
Please check the email that we have sent to you.
Looking forward to your feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Our team tried calling you to no avail.
Please check the email that we have sent to you.
Looking forward to your feedback.
Kindest regards,
Standard Bank Hello Peter Team
***