Standard bank quagga is a joke

I am writing this extremely displeased with the service I received at Quagga pretoria branch, I went there to close all my accounts with you as investing with this bank has been nothing but a headache and a waste of time for me, the flexi investment account had reached its maturity date and the contract I signed was for a year I went to the branch yet only to be told they can not close the account I need to go to Pretoria Central to the exact person who helped me open the account, in which universe am I to remember a bank teller who assisted me over a year ago, I listened to all the excuses they had at some point I was just convinced they didn't want to pay me my money, so I say close the accounts even if it means instead of me getting all the due and owed to me I am the one who ends up in debt, the run around continues now all the bank assistances are gathering to assist me and they fail how does a branch a whole branch fail to assist me, now finally they sell me the story that they'll have their IT specialist check on it, it's been over two months today and the accounts are still open fully functional no follow up was made to me, no email no phone call disgusting service just close down all the accounts please.