mN
maselelo N

1 reviews | Active since Oct 2014

05 Jul 2024, 05:41

Standard bank pushes credit down their clients throats

So standard bank pushes customers into debt at any given chance they get R240 900 was deposited into my credit card without any agreement from my side.

So on the system it says I agreed to pay the total amount which was never the case. So first of June system showed me that I have to pay R7269 and I paid R7300 which was paid on the 28 May, June according to the app the amount due was R11600 but I paid R11200. 01 July standard had the audicty to debt R357544,12 from my account which left my account with a negative balance of R336366,20 out of no where, unprovoked charges meaning that whatever income that comes through is going to towards the Negative balance on the account that was never done on my request or knowledge. I really don’t understand how standard bank expects me to survive,this is outrageous and unacceptable from such a big institution. I trusted you with my salary, home loans which I have been paying without fail whatsoever. At this point I really don’t understand why I have a personal banker or why I even wasted my time and fuel to go to the branch where I was told outright nonsense that the system will automatically reverse after speaking to their credit card collections. I am more then the word angry and distraught how am I supposed to feed my family or even go to work. I want this fixed immediately before any of my funds comes in

0
Replies (1)
Standard Bank
Standard Bank's reply05 Jul 2024, 07:02
Official
Dear Maselelo

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
***