1 reviews | Active since May 2011
Standard Bank - Proving backward
<p>I was in arrears on my home loan, and made an arrangement to pay it off. I was able to pay the arrears 30 June, and the current instalment 5 July. Since then, I've received messages almost daily stating the following:</p> <p> </p> <p>Standard Bank: Your Home Loans account ending with ******* is overdue. Please make a payment of R0 by 2017/07/25. Press 1 to make this commitment ??or 2 to talk to an agent.You can also use Pay AT to make payment using ********** ********** </p> <p> </p> <p>I phoned Customer service on 10 July. They advised me to speak ro the Credit department. The consultant confirmed the messages are being sent in error and advised me it would be resolved within 24 hours. It's now almost two weeks alter and I'm still getting these messages on an almost daily basis.</p> <p> </p> <p>This shows either incompetency, or unworkable system programs. Either way, not the forward-moving bank they proclaim to be.</p> <p> </p> <p>At this time I consider Standard Bank losing it, and myself the victim of sms harassment.</p>
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Your matter was escalated accordingly. We will revert to you as soon as possible.
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Zeenath Hassen
Complaint Resolution Centre
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Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
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Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
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