mM
meganrennie M

1 reviews | Active since Jul 2017

21 Jul 2017, 15:34

Standard Bank- providing standard service!!!

<p>Please guys do yourselves a favor and NEVER bank withStandard Bank - South Africa ! If you are with them change banks ASAP!<br /> Two months ago my credit card was cloned, however after 5 days the ***** case was closed and my money was put back in my account. <br /> I wake up on Tuesday to be Credit Card being cloned AGAIN! I do not use my CC a lot- the last purchase was off takealot. <br /> So I go through the process again of completing a ***** application. I get told 3 different things from... different consultants over the phone! <br /> I finally go into the bank today after phoning the bank this morning and being told my case has been closed, this was NOT communicated to me?<br /> So into the bank I go- deal with another rude *********** person. Finally get to the deal with the branch manager of Galleria, the only helpful person in this entire ordeal!<br /> So she phones the ***** department- they inform her because it's the same company/person as the last time that took my money they need to investigate it! <br /> SURELY STANDARD BANK IF I TOLD TOU TWO MONTHS AGO THAT THIS COMPANY/PERSON IS MAKING ********** ACTIVITIES ON MY ACCOUNT SURELY THIS TIME WHEN THEY ARE PUTTING A TRANSACTION THROUGH FOR R9500 YOU CAN PUT TWO AND TWO TOGETHER AND REALIZE ITS ANOTHER ********** ACTIVITY!!!<br /> Why is the merchant not flagged!!! Why was my card not stopped!!! Why was this transaction allowed to go through!! You then seem to question me on how this company/person in CHICAGO has got my banking details for a second time!<br /> I state the obvious that your security settings are obviously ***********, and that I think my card was compromised when I made a purchase off takealot?! <br /> So I wait till Tuesday for this useless bank to probably give me a different answer or question me in such a way that I feel it is my fault this ********** activity was done on my card. <br /> DO NOT BANK WITH STANDARD BAN****!!!!</p>

0
Replies (4)
Standard Bank
Standard Bank's reply24 Jul 2017, 08:43
Official

Dear Megan

Thank you for posting the message and allowing the opportunity to investigate the matter.

We will be in contact with shortly.

Thanks,

Complaint Resolution Centre

***

Standard Bank
Standard Bank's reply25 Jul 2017, 10:24
Official

Dear Megan

I refer to our telephonic conversation and confirm that the matter has been resolved.

Thanks,

Complaint Resolution centre

***

mM
meganrennie M's update25 Jul 2017, 11:56
Reviewer Update

Thank you very much Standard Bank for resolving the issue in a prompt manner, I really appreciate the quick service that was giving to ensure the ***** claim was processed. The money was refunded into my account within one day! Thank you Standard Bank!

Standard Bank
Standard Bank's reply25 Jul 2017, 14:06
Official

Dear Megan

Thank you for the feedback.

Complaint Resolution Centre

***