Standard Bank proves their lack of service once again

I received a call from a financial advisor on around the 29th of July to discuss a matter I had an issue with. At the end of the call, I mentioned that I would like someone to get in touch with me from the credit card division, in order to close off that account. I explained that I could only do a transfer between my accounts in increments of R100, and that I could not pay a ridiculous amount of R63 to square up the account fully. He said he would get someone to get in contact with me to settle this card. On the 5th of August, I mailed the gent again to inform him that I had still not heard anything from anyone regarding closing off my account. He responded to say that he had escalated it to a manager and that hopefully someone would be in contact with me. This has still yet to happen. I then mailed this same gent, as well as another one working in Standard Bank, to let them know that I had still not heard anything from the credit card division, and have yet to hear anything back from either of them. A few weeks ago I posted a review complaining about the level of service that I had received from Standard Bank, or the lack thereof, before I got a call from them. The queues at the banks are immensely long, and phoning through to the call centres leaes you listening to ridiculous music for ages before someone decides to answer the phone. Here again, Standard Bank displays the level of service that would appear to me, is nothing more than additional ways to squeeze more money out of their clients. I suppose if they only give you a call back later in the month, they can claim the bank charges etc from you.