Standard Bank protecting ********s

I was instructed by Standard Bank ***** team to close my bank account as I am the beneficiary of *****. Providing them will all the evidence that I received the funds from the user, and released the goods to the user.

Now typing this in the branch waiting for an hour while they are trying to get in contact with the ***** to unlock the account so they can close it.

What a complete useless bank. Rather close it and move to a bank that not so protecting the ********s.