Standard bank prospecton sucks

I recently visited the standard bank branch in prospecton, to apply for a credit card. I am already a client of theirs for years now and was told I need documents in order to do the application at first I was told I just needed one, so I emailed it to them after a some time I was then told I needed to submit three documents, so I comp**** and sent them. After some time I was referred to another department over the phone to upgrade my account which I didn't want to. When I did accept the offer for the credit card I was told to go into the standard bank branch in prospecton just to sign documents. So on my day off I go into the branch and wait, the person that I dealt with was not in so she left the documents with someone else, when im finally get to the person that has my documents they say they don't know anything about my arrangement with the other person and that my application shows that I app**** for an account upgrade, which I didn't want or even apply for in the first place and I was told that there was nothing they could do for me on that day and I must come in on the following day also.

Standard banks policies and procedures are a bit out of date and they should be keeping up with they way other banks do things. I wasted half my day in the bank and countless emails just to get no service at all. I would not recommend standard bank to anyone and I am now in the process of changing banks.