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stacey L
1 reviews | Active since Jun 2012
02 Jul 2020, 12:33
Standard bank Promenade branch
Went into the Standard bank branch last week Monday 19 June 2020 to get personal business sorted and still no feedback. Spoke to the personal banker which took down our details and was supposed to call me to setup an appointment, to this day I have not received any form of contact (today 2 July 2020) and this is not the first time I experience this poor customer service
I tried calling the call centre 6 times and on each occasion I was on a call for about 6-7 minutes, with no answer. I couldn't find their landline number on Google either!!!!
You just can't win nor find a solution to the problem. Worst banking experience ever!
Absolutely disgusting and puterate service to say the least
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
02 Jul 2020, 15:10Dear Stacey
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply02 Jul 2020, 15:10
Official
Dear Stacey
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's replyOfficial
15 Jul 2020, 10:19Dear stacey
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply15 Jul 2020, 10:19
Official
Dear stacey
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***