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HS
H S

1 reviews | Active since Feb 2017

08 Nov 2022, 10:13

Standard Bank processes mess

Systems and back-end processes are horrific, basic banking not working, system display arrears when it should not. App changes that do not make sense, and the list goes on. I have tried to report the messy IT to the Exec but also no response. One then wonders why STB is down that often, too many unskilled IT staff?? Or just no appetite to fix basic processes and make them sustainable with systems... Technology is vital for org sustainability, especially in the Finance sector, those who embrace it and appoint the right skills will win the race.

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Replies (5)
Standard Bank
Standard Bank's reply08 Nov 2022, 10:31
Official
Good Morning

We’re saddened to hear that this has been your experience. 

We take these matters very seriously and can assure you that we will be attending to your query with urgency. 

We will be taking a closer a look and will get back to you shortly. 

Kindest regards
Standard Bank Hello Peter Team 
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HS
H S's update22 Nov 2022, 10:28
Reviewer Update
Unfortunately, your representative and the rest of Standard Bank still did not fix anything, the saga continues. I have no choice but to escalate to executives..
Standard Bank
Standard Bank's reply22 Nov 2022, 13:00
Official
Good Day  

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
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HS
H S's update22 Nov 2022, 13:22
Reviewer Update
Thats your problem, you ignore emails, not even one update, just give a generic response on Hellopeter then nothing happens further.
Standard Bank
Standard Bank's reply22 Nov 2022, 13:54
Official
Good Day 

Our consultants will revert to you as soon as posssible.

Kind Regards 
Standard Bank Hello Peter Team
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