Standard Bank Processes and Customer Service is HORRID.

I called Standard Bank 3 times to ensure they update my mobile number for my OTP. I went to a Branch to update my number and I was assured all was taken care of. I cannot make any online payments at present because the number registered is still my old number. I called them 4x and I was transferred to different departments and the last person I spoke to dropped the line on me after placing me on hold for 5 minutes. Absolutely pathetic that something so simple is taking forever to resolve.