AJ
Aarthi J
1 reviews | Active since May 2017
26 Jan 2021, 14:19
Standard Bank Process Stinks!
I contacted Standard bank today to obtain a settlement figure. I spoke to Laledi Nkutha who took me through a series of security questions which I answered honestly. I was then told she cannot assist me as my answers did not match the system. I find this ludicrous as my answers were accurate and the system obviously incorrect. Now I am expected to go into a branch during a pandemic because of their ridiculous system. This is the reason I want to settle my account, pathetic service l.
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Standard Bank's replyOfficial
27 Jan 2021, 04:30Hello Aarthi, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Standard Bank's reply27 Jan 2021, 04:30
Official
Hello Aarthi, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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