Standard Bank problems with ordering a credit card

In the middle of May, 2024, I noticed some unknown transactions from the USA on my credit card. I reported it to the Standard Bank and it appeared to be on my wife's card that is linked to my card, So my wife's card was stopped and a new card was ordered to be delivered within 5-7 working days according to the bank official. After 10 working days, we phoned to find out about the progress, and were told it was at the delivery company. We waited another few days and when we phoned again we were told that it had not been ordered. After one or two additional phone calls all confirming that it had still not been ordered and with every call, a promise that it would now be ordered, we received and email confirming that the problem was solved and the card was on the way. After a few days, on the 19th of June, 2024, we phoned again and initially were told it had not been ordered and after much discussion, were told that it was at the delivery company. We then phoned the delivery company who confirmed that they had no such card awaiting a delivery. This is where we are today, on 20th of June, still without a card and still without any positive response from Standard Bank who seem to find the activity of ordering and delivering a card to be a task they seem to not be able to execute