CO
Charmaine O
1 reviews | Active since Aug 2018
28 Nov 2024, 11:42
Standard Bank Private Client Call Center, the service of your call center is shocking!!!!
Standard Bank Private Client Center
I have been on the phone for nearly and hour, I have had to make 4 phone calls as I was cut off after 20 minutes. I have an urgent query that needs to be resolved. There is one easy solution to give the client an option to receive a call back as soon as a Consultant is available. How difficult can that be???? I have been with Standard Bank for many years but have never received such bad service. It is my time and my money that I am spending on the call. I am extremely disappointed that a Bank can't find a system that works for their clients!
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
28 Nov 2024, 12:02Hi Charmaine
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply28 Nov 2024, 12:02
Official
Hi Charmaine
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
CO
Charmaine O's updateReviewer Update
28 Nov 2024, 12:59Good day
Please I need to get the matter resolved by not later than 14:00. I have activated my new card but my salary has not come in and I have received a POP. I have also not had Debit orders go off. I have to be able to pay my bills in time. I just need someone to call me so that we can get my banking details sorted out.
Please I need to get the matter resolved by not later than 14:00. I have activated my new card but my salary has not come in and I have received a POP. I have also not had Debit orders go off. I have to be able to pay my bills in time. I just need someone to call me so that we can get my banking details sorted out.
CO
Charmaine O's update28 Nov 2024, 12:59
Reviewer Update
Good day
Please I need to get the matter resolved by not later than 14:00. I have activated my new card but my salary has not come in and I have received a POP. I have also not had Debit orders go off. I have to be able to pay my bills in time. I just need someone to call me so that we can get my banking details sorted out.
Please I need to get the matter resolved by not later than 14:00. I have activated my new card but my salary has not come in and I have received a POP. I have also not had Debit orders go off. I have to be able to pay my bills in time. I just need someone to call me so that we can get my banking details sorted out.
CO
Charmaine O's updateReviewer Update
28 Nov 2024, 13:17All I require is a phone call from someone so that I can ensure that my bills have been paid and why my previous current account card is still activated.
CO
Charmaine O's update28 Nov 2024, 13:17
Reviewer Update
All I require is a phone call from someone so that I can ensure that my bills have been paid and why my previous current account card is still activated.
Standard Bank's replyOfficial
28 Nov 2024, 13:44Hi Charmaine
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Nov 2024, 13:44
Official
Hi Charmaine
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
CO
Charmaine O's updateReviewer Update
28 Nov 2024, 15:43I am not happy with the email that I received from the bank to state that it would take 1.5 days or more to resolve my query.
I however got hold of Refilwe Mokgoja who was extremely helpful and polite. I will wait one more working day to see if my bond repayment will be deducted. I give Refilwe 10/10 for her service.
Regards
Charmaine
I however got hold of Refilwe Mokgoja who was extremely helpful and polite. I will wait one more working day to see if my bond repayment will be deducted. I give Refilwe 10/10 for her service.
Regards
Charmaine
CO
Charmaine O's update28 Nov 2024, 15:43
Reviewer Update
I am not happy with the email that I received from the bank to state that it would take 1.5 days or more to resolve my query.
I however got hold of Refilwe Mokgoja who was extremely helpful and polite. I will wait one more working day to see if my bond repayment will be deducted. I give Refilwe 10/10 for her service.
Regards
Charmaine
I however got hold of Refilwe Mokgoja who was extremely helpful and polite. I will wait one more working day to see if my bond repayment will be deducted. I give Refilwe 10/10 for her service.
Regards
Charmaine
Standard Bank's replyOfficial
28 Nov 2024, 16:05Dear Charmaine
Thank you for the feedback.
We will follow up with our team and we will be in touch.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for the feedback.
We will follow up with our team and we will be in touch.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Nov 2024, 16:05
Official
Dear Charmaine
Thank you for the feedback.
We will follow up with our team and we will be in touch.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for the feedback.
We will follow up with our team and we will be in touch.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
02 Dec 2024, 09:27Hi Charmaine
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply02 Dec 2024, 09:27
Official
Hi Charmaine
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team