CK
Christopher K

1 reviews | Active since Nov 2011

04 Feb 2016, 11:29

Standard Bank Private Banking Pricing

I am very disappointed with Standard Bank. I am a Private Banking customer. At the beginning of the year I downloaded the Private Banking pricing for 2016. It was clearly stated on that brochure that the Overdraft service fee is included in the monthly management fee. To my surprise at the end of the month I was charged R32 for the overdraft service fee. I thought this was a mistake because it was clearly stated that the overdraft service fee is included in the R325 fee. Apparently the brochure that I downloaded was updated. Really this is so unprofessional. How can you change a document that has already been uploaded without informing us? Or I am supposed to check every month in case you guys have decided to change the pricing? On the disclaimer it is written \Our products and services, and the terms under which they are offered, may change. We will inform you within a reasonable time of these changes.\" I was not informed of the changes in the document I had already downloaded."

0
Replies (1)
Standard Bank
Standard Bank's reply04 Feb 2016, 15:15
Official
Hello Khozacn,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***