SM
Sal M
1 reviews | Active since Mar 2009
28 Aug 2023, 05:08
Standard Bank - Private Banking - NO SERVICE, HIGH FEES
PRIVATE BANKING
Been a Standard Bank client since 1995 Over the last 3 years their Private Banking service has dwindled to nothing more than it’s unjustifiable fee.
Not a single request is fulfilled without some sort of follow-up or escalation. Even then it’s not actually resolved. Ironically the latest pertains to a request to downgrade my account from PB - over a week and 2 requests - no response again.
With so many new offerings from the competition - I would advise that every SB client relooks their charges vs value and makes the switch!
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Replies (2)
Standard Bank's replyOfficial
28 Aug 2023, 07:30Hi Sal
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply28 Aug 2023, 07:30
Official
Hi Sal
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
28 Aug 2023, 14:50Hi Sal
Thank you for taking our call.
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
Thank you for taking our call.
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply28 Aug 2023, 14:50
Official
Hi Sal
Thank you for taking our call.
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
Thank you for taking our call.
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team