Standard Bank Private Banking is useless

<p>I really don't know what else to say. My experience of Standard Bank Private Banking has been nothing short of appalling! As a result, I closed all my accounts with them in March and moved to another bank. But to make matters that much worse, not only is Standard Banks Private Banking offering way below par when you have an account with them, they are even incapable of closing down accounts.</p> <p> </p> <p>I sent the necessary requests to close my accounts and after a little niggle, was told that the accounts were all closed (the current account, revolving loan and credit card). I was told this on 9 March 2016. Today is 20 May 2016. Not only am I receiving statements from Standard Bank for a credit card that I was told was closed, but the so-called "Private Bankers" don't even have the decency to respond to my e-mails.</p> <p> </p> <p>When I received the first statement, I called the private bankers and was told they couldn't even assist me without my credit card number. I informed them that I cut up my credit card when I was told the account was closed. As a result, the private banking team can't help me?! I eventually got through to the credit card department who struggled to even verify my details. Apparently my e-mail address has changed???</p> <p> </p> <p>I THINK the lady in the credit card department has closed my account (again) but nobody has had the decency to validate this?</p>