Standard Bank Private Banking is the worst

Standard Bank private banking service is the worst. On 24 March 2022, I wrote to my appointed banker requesting that he assists me get a statement for my account which I have not been getting for two years. I received an automated reply saying I should send an email to the general email address which I did. There was however no response until 27 May 2022 when I sent another email, again to my appointed banker. I once again received an automated email to which I rep****. I then received an email on 31 May 2022 requesting further information - when I rep**** with that information there was then no reply. its been two full days since then with no further communication from Standard Bank. This is really frustrating. for over two years I have not been sent a statement and when I ask for it - no one replies to my emails.