1 reviews | Active since Dec 2011
Standard Bank Private Banking has very bad communication s****s
My current private banker at Standard Bank Bedfordview does not have the ability to communicate timeuosly and sometimes not at all. During the past 5 years I estimate him to be my 8th account manager which in itself is problematic. Been trying to secure a home loan for the past 2 months which has been horrific. Last year I had a different private banker and home loans happened overnight. I suggest to whomever reads this perhaps try a different banking society as you most likely would be moving backwards with standard bank
Thank you for posting your comments. Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comments. Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Mr Howard
Thank you for taking your tine to bring this to our attention.
I refer to your complaint posted on Hello Peter website, in relation to a disappointment you incur in your dealings with your private banker.
I have engaged the senior manager responsible for your private banker for her input on the problem you are experiencing at present. All measures have been put in place to ensure no repeat of this incident.
The suite will contact you soon to address your raised concerns. I regret we provided you with bad service and poor customer experience-the exact opposite what we pride ourselves on. I would like to thank you for bringing this to our attention. This will help us to improve our operations and services.
At Standard Bank we are committed to giving you, our valued client exceptional service and we would like to take this opportunity to thank you for your continued support.
Please do not hesitate to contact us for any enquiry or complaint that you may come across.
Kind regards
| Busiswe Moilwe |
| Complaint Resolution Specialist: Private and Business Banking |
| Complaints Resolution Centre|
086 101 101
Good day Mr Howard
Thank you for taking your tine to bring this to our attention.
I refer to your complaint posted on Hello Peter website, in relation to a disappointment you incur in your dealings with your private banker.
I have engaged the senior manager responsible for your private banker for her input on the problem you are experiencing at present. All measures have been put in place to ensure no repeat of this incident.
The suite will contact you soon to address your raised concerns. I regret we provided you with bad service and poor customer experience-the exact opposite what we pride ourselves on. I would like to thank you for bringing this to our attention. This will help us to improve our operations and services.
At Standard Bank we are committed to giving you, our valued client exceptional service and we would like to take this opportunity to thank you for your continued support.
Please do not hesitate to contact us for any enquiry or complaint that you may come across.
Kind regards
| Busiswe Moilwe |
| Complaint Resolution Specialist: Private and Business Banking |
| Complaints Resolution Centre|
086 101 101
Good day Mr Howard
Thank you for taking your tine to bring this to our attention.
I refer to your complaint posted on Hello Peter website, in relation to a disappointment you incur in your dealings with your private banker.
I have engaged the senior manager responsible for your private banker for her input on the problem you are experiencing at present. All measures have been put in place to ensure no repeat of this incident.
The suite will contact you soon to address your raised concerns. I regret we provided you with bad service and poor customer experience-the exact opposite what we pride ourselves on. I would like to thank you for bringing this to our attention. This will help us to improve our operations and services.
At Standard Bank we are committed to giving you, our valued client exceptional service and we would like to take this opportunity to thank you for your continued support.
Please do not hesitate to contact us for any enquiry or complaint that you may come across.
Kind regards
| Busiswe Moilwe |
| Complaint Resolution Specialist: Private and Business Banking |
| Complaints Resolution Centre|
086 101 101
Good day Mr Howard
Thank you for taking your tine to bring this to our attention.
I refer to your complaint posted on Hello Peter website, in relation to a disappointment you incur in your dealings with your private banker.
I have engaged the senior manager responsible for your private banker for her input on the problem you are experiencing at present. All measures have been put in place to ensure no repeat of this incident.
The suite will contact you soon to address your raised concerns. I regret we provided you with bad service and poor customer experience-the exact opposite what we pride ourselves on. I would like to thank you for bringing this to our attention. This will help us to improve our operations and services.
At Standard Bank we are committed to giving you, our valued client exceptional service and we would like to take this opportunity to thank you for your continued support.
Please do not hesitate to contact us for any enquiry or complaint that you may come across.
Kind regards
| Busiswe Moilwe |
| Complaint Resolution Specialist: Private and Business Banking |
| Complaints Resolution Centre|
086 101 101