Standard Bank Private Banking - ********** Conduct

<p>There were *****ulant transactions on my Standard Bank Private Banking Cheque Card on the 15th of June 2016. after speaking to the ***** department my card was stopped and they confirmed that a new card was ordered immediatly. After a week Private Bank phoned me and asked if I have received my new card, which off course I have received nothing. They then confirmed that no ew card was actually ordered and that I should have contacted them to ask to order a new card - so this is what we pay banking fees for!!!!</p> <p>They then ordered a new card, after another week contacted me to ask if I have received it and if all is fine now, again I have received nothing, the private banker then went on to tell me that its not possible cause the card was delivered in person to me and I signed for it,although I asked for it to be deliverd to a branch, I also never signed for this card so someone signed for my new cheque card and now Standard Bank dont have any documentation of who it was delivered to. I am suspecting internal ***** at Standard Bank, its a huge concern that Standard Bank can just handover cards to whoever.</p> <p>This is also not the first time I'm suspecting ********** conduct from Standard Bank.</p> <p> </p>