TR
Theuns R
1 reviews | Active since May 2016
10 Oct 2019, 19:33
Standard bank private banking false charges!!
I am a Standard bank Private banking customer, When I make a payment from Std Bank app I choose to pay extra for the transaction to be made immediately, yet this does not happen!! I have discussed it with my Private banker and gets promised that the charge will be reversed, but this does not happen - Standard bank is charging customers for services not rendered!!!
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Replies (2)
Standard Bank's replyOfficial
11 Oct 2019, 02:10Hello Theuns
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Sandisiwe GawulanaComplaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Sandisiwe GawulanaComplaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply11 Oct 2019, 02:10
Official
Hello Theuns
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Sandisiwe GawulanaComplaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Sandisiwe GawulanaComplaint Resolution Centre
*** *** (fax)
***
Standard Bank's replyOfficial
11 Oct 2019, 16:06Dear Theuns De ru
Thank you once again for posting your comments.
I refer to our telephonic conversation and would like to thank you for allowing us the opportunity to attend to this matter for you.
Kind regards
Complaint Resolution Centre
***
***
Thank you once again for posting your comments.
I refer to our telephonic conversation and would like to thank you for allowing us the opportunity to attend to this matter for you.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply11 Oct 2019, 16:06
Official
Dear Theuns De ru
Thank you once again for posting your comments.
I refer to our telephonic conversation and would like to thank you for allowing us the opportunity to attend to this matter for you.
Kind regards
Complaint Resolution Centre
***
***
Thank you once again for posting your comments.
I refer to our telephonic conversation and would like to thank you for allowing us the opportunity to attend to this matter for you.
Kind regards
Complaint Resolution Centre
***
***