Standard bank Private Banking failure

I've been waiting for 21 days to have my home loan application approved. All I hear (if i pone them constantly) is that it is in process. I've indicated that this needs to be finalized and they just do not respond or do not pick up the phone. The best of all is that they say they have a new system that should work better. This is the worse service I've received from Standard bank. So much for being a private banker.

And to the person from Standard bank responding to these reviews don't even bother you are wasting your time.