IF
Imeraan F

1 reviews | Active since Jun 2015

21 Dec 2015, 07:53

Standard Bank Private Banking, Embarrasing Banking

Being a Standard Bank Private Banking Client, I must say I have been appalled by the service I have received over the past year. Some of their mishaps are as follows:<br> 1. Delivering my cards to incorrect address<br> 2. Not knowing how and failing to activated my cards<br> 3. Failing to activate my cards for use International despite a months notice of travel<br> 4. Transactional banker needs more than 2 reminders to attend to tasks.<br> 5. Registering my wife's vehicle incorrectly onto the wrong name.<br> <br> in comparison to my wife's FNB Gold status Banking (which is fairly low), the service that I get from Standard Bank Private Banking has become an embarrassment.

0
Replies (1)
Standard Bank
Standard Bank's reply22 Dec 2015, 08:28
Official
Hello Imeraanfrydie,


Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***