ST
Sonia T
1 reviews | Active since Dec 2020
06 Oct 2021, 16:31
Standard Bank private banking does NOT exist.
I pay a great deal monthly to have a Private Banker. So far, I have had to stand in the queues of the parking in front of the bank to fetch my credit cards, I have had to phone the bank help line some 30 time to get my app working _ it still doesn't _ and, my request to my banker for FOREX, with several reminder emails, have led me yet again to go and queue ... Absolutely NO private banking assistance.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
07 Oct 2021, 01:45Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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Standard Bank's reply07 Oct 2021, 01:45
Official
Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
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Sonia T's updateReviewer Update
07 Oct 2021, 12:15Thank you for your standard reply. It goes right with "Valued Client and Escalating" If you have a commitment to helping your clients then please DO SO !
I have still NOT heard from anyone that can assist me.
How much longer will you use Covid as an excuse for NO SERVICE? When the rest South Africa including some other banks are getting on with the business of service?
I have still NOT heard from anyone that can assist me.
How much longer will you use Covid as an excuse for NO SERVICE? When the rest South Africa including some other banks are getting on with the business of service?
ST
Sonia T's update07 Oct 2021, 12:15
Reviewer Update
Thank you for your standard reply. It goes right with "Valued Client and Escalating" If you have a commitment to helping your clients then please DO SO !
I have still NOT heard from anyone that can assist me.
How much longer will you use Covid as an excuse for NO SERVICE? When the rest South Africa including some other banks are getting on with the business of service?
I have still NOT heard from anyone that can assist me.
How much longer will you use Covid as an excuse for NO SERVICE? When the rest South Africa including some other banks are getting on with the business of service?
ST
Sonia T's updateReviewer Update
10 Oct 2021, 08:12My Standard Bank Private Banking woes continue. My Credit card is rejected for a Woolworths online purchase. I phone my Private Banker and get a message telling me to email which I do. I then follow up and get a reply the ‘ team’ is working on it”. Several hours later by 16h00 I follow up again and am finally in a call with a specialist who tells me my cvv number was entered incorrectly. I humor him and try again.. same result! I then phone the regular help line and they sorted out the problem within a few minutes and, turns out it had ABSOLUTELY nothing to do with the cvv number. Again, WHERE is PRIVATE BANKING?
ST
Sonia T's update10 Oct 2021, 08:12
Reviewer Update
My Standard Bank Private Banking woes continue. My Credit card is rejected for a Woolworths online purchase. I phone my Private Banker and get a message telling me to email which I do. I then follow up and get a reply the ‘ team’ is working on it”. Several hours later by 16h00 I follow up again and am finally in a call with a specialist who tells me my cvv number was entered incorrectly. I humor him and try again.. same result! I then phone the regular help line and they sorted out the problem within a few minutes and, turns out it had ABSOLUTELY nothing to do with the cvv number. Again, WHERE is PRIVATE BANKING?