Standard Bank Private Banking

The level of service that i have received is appalling, I would actually rate it zero if that was an option. Do yourself a favor and find a bank that cares about their customers !!! i have been using STB for 7 years now and only switched to private banking account 2 years ago . At first i moved because of the added benefits and being allocated a private banker , I must say this was probably the worst decision i made . They assigned a good banker for me in the beginning who could respond to my queries within a few days . They then changed him without informing me and my troubles started with the new person assigned to look after my account. I have lost close to 4 bids for cars while applying for car finance. This person drags their feets and helps whenever they feel like it . I can name shame this person if requested to . I have to be the one calling the bank every now and then using my airtime and the calls are sometimes not picked up . Apparently i have to contact another person in case of an emergency but this person forwads my queries to my banker who doesn't work and i don't know how ???

@STB please allocate people who want to work since I pay close to R400 monthly for services i don't receive ,or have basic banking services now been turned to priviledges by your employees?

I opened this account in the southgate mall branch