Standard Bank Private Banking Call Cnt is a shame!

This afternoon (just after 15h00), I paid a beneficiary and required proof of payment urgently. When almost two hours had passed by, I contacted Standard Bank Private Bank Call Center to request for the proof of pmt to be emailed to me. The first time I called, I held on for approx. 8 minutes, waiting to be put through to the internet banking team and called back again after waiting for long. When I called back again, I spoke to a lady who wasted my time asking for all my details. When she finally asked for the card number, I explained to her that it was in the boot and I was driving (provided ID number, address etc) then she said she was unable to assist me and put me through to another individual (Mpho Molefe). Mpho asked me more questions and asked for the email address to send the proof of payment to, which I gave her.Mpho she would make the request to the internet banking team to email it to me and said I could hang up.I hung up and received a call from her a few minutes later to advise me to do it myself because I apparently didn't request for the proof of pmt when I paid )I believe I did)! I re-sent the proof again myself and guess what - still have not received it! Pathetic