Standard Bank Private Banking

What happened to customer service?

I pay almost R400 per month for a Private Banking service which used to give me access to a personalised private banker. Now I have to deal with a central private banking system and not a personalised banker any longer which is as good as having a basic account and dealing with a Call Centre. I sent a mail to Jhb Central Private Banking today to resolve some queries on my banking profile. Get a response that Mbali Zwane is the assigned private banker. Firstly I have not dealt with her before. She has no idea what my banking profile is about, the way my personalised private used to. To top it off, she has not bothered to respond to my email.

I requested settlement values on certain accounts in addition to other queries. Have heard nothing.

What is the point of paying for a service that you do not get? What exactly does private banking mean to Standard Bank?

Been a Standard Bank customer for 40 years.The service level now is the worst it's ever been. Disappointing...