Standard Bank Private banking and Chargebacks are *****sters

I am writing to express my frustration regarding a recent transaction that has left me ****med. I purchased sneakers from what appeared to be a legitimate Skechers south Africa website for R1140, which was discounted to R1084. However, upon completing the payment, I was charged R1310, which raised immediate red flags for me, especially given the numerous spelling errors on the payment screen.

Currently, the transaction is pending authorisation, and I do not wish to wait 3 to 5 working days to dispute this. I kindly request that you initiate a ***** chargeback and return the funds to my account while the investigation is underway. I am quite exhausted by these issues, especially since switching to Standard Bank seems to have resulted in more problems than solutions.

Please find the attached proof of the transaction for your reference plus the signed dispute form. I would appreciate your prompt attention to this matter.

Thank you and will not hesitate to take things further should I not get an immediate response.

This is my first email to Standard Bank, and I must say that I am rather disappointed with the level of support I have received.

My banker has been non-existent for the longest time and has only sent me generic emails, which is not helpful. Additionally, the private clients department has been unwilling to assist me, rather they are not concerned for the customers well being whatsoever. The chargebacks department has also refused to help, stating that I must wait for the outstanding card authorisation to be settled.

I am concerned about the whereabouts of my money. Hence, I have initiated a chargeback, as I am aware that Standard Bank often protects merchants, whether international or local and not their customers.

I kindly request that Standard Bank refund the amount of R1310.76 today. I am also in the process of opening a case of ***** and will hold the standard bank responsible for the lack of service and professionalism I have encountered. Give me feedback today!