cK
chris K
1 reviews | Active since Jul 2020
25 Feb 2025, 13:21
Standard Bank Private Bankers Poor Service.
While paying significant bank fees for a Private Banker the service level obtained is very poor. I requested an assessment of my property which happened fast and the report was apparently cleared the next day. My PB informed me I should receive a mail which never happened. I contacted the SB mailee who made the appointment for the assessor and copied my PB in but to no avail. It has now been 7 days. How long does it take to resend a report vis mail. I further asked my PB for a tax-free investment proposal which took a week. I invested in another institution that responded in 1 day.
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Replies (3)
Standard Bank's replyOfficial
25 Feb 2025, 13:24Dear Chris
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Feb 2025, 13:24
Official
Dear Chris
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
cK
chris K's updateReviewer Update
28 Feb 2025, 09:29Std Bank go from bad to worse. They contact me, send me a letter that means nothing to me compared to what I requested and send me a notification saying this incident is now closed. I have had calls from 3 different people having to explain what the problem is and all I get is "my apologies Mr K..."
Apologies does not get me what I asked for. I have decided to change banks cause not once using my private banker has things gone smoothly.
Apologies does not get me what I asked for. I have decided to change banks cause not once using my private banker has things gone smoothly.
cK
chris K's update28 Feb 2025, 09:29
Reviewer Update
Std Bank go from bad to worse. They contact me, send me a letter that means nothing to me compared to what I requested and send me a notification saying this incident is now closed. I have had calls from 3 different people having to explain what the problem is and all I get is "my apologies Mr K..."
Apologies does not get me what I asked for. I have decided to change banks cause not once using my private banker has things gone smoothly.
Apologies does not get me what I asked for. I have decided to change banks cause not once using my private banker has things gone smoothly.
Standard Bank's replyOfficial
28 Feb 2025, 12:41Good day Chris,
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Feb 2025, 12:41
Official
Good day Chris,
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***