AJ
Ahmed J

1 reviews | Active since Dec 2009

12 Dec 2022, 11:06

Standard bank Private bank service is bad

Terrible service from Standard Bank Private clients they promise to call and they dont they just send e-mails and e-mails and hide behind contracts if the standard bank systems go down they blame the client

0
Replies (7)
Standard Bank
Standard Bank's reply12 Dec 2022, 11:40
Official
Good day Ahmed 

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team 
***
AJ
Ahmed J's update12 Dec 2022, 11:47
Reviewer Update
Terrible & horrible service
Standard Bank
Standard Bank's reply12 Dec 2022, 12:18
Official
Good day Ahmed

We sincerely apologize for the inconvenience.

Our team will reach out  to you soon.

Thank you

Kindest regards
Standard Bank Hello Peter Team 
*** 

AJ
Ahmed J's update12 Dec 2022, 15:12
Reviewer Update
Peter Malatji who is head of Standard Bank Private clients
is not meeting with me and send me an e-mail that standard bank is not responsible with the standard bank systems goes down , what rubish is that
Standard Bank
Standard Bank's reply12 Dec 2022, 15:35
Official
Good day Ahmed 

Thank you for taking our call.

We will escalate this matter  to our Branch Leadership team.

We will be in touch with further feedback.

 Kindest regards
Standard Bank Hello Peter Team 
*** 
 


Standard Bank
Standard Bank's reply12 Dec 2022, 15:38
Official
Good Day Ahmed 

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centr
e ***
Standard Bank
Standard Bank's reply13 Dec 2022, 12:23
Official
Good day Ahmed

Our Branch Leadership team has confirmed that a meeting will be held with on tomorrow.

Please reach out to us should you need any further assistance.

Apologies for any inconvenience caused.

 
Kind regards 
Standard Bank Help Centre
***
Add your reply