Standard Bank Private Bank and Business bank-appalling service

<p>I am a businessowner and my personal account is held at Standard Bank Menlyn Private Banking. My personal banker is Simon Bok. I recently approached Mr Bok for assistance with an overdraft facility as i needed funds urgently, as i am awaiting payment from various third parties. My ideas/thoughts on a personal/private banker are that they should always be willing to assist you, that they should facilitate solutions to your problem and that they should do this as a matter of urgency. Simon Bok took his time in assisting me with my application, he was not very helpful, he did not provide any solutions or alternatives should the current request not be successful and he was very negative. After 4 whole days do i get a response to say the application has been declined, he does not provide me with assistance on what other alternatives i can pursue and he just has a no care attitude. Standard Bank as a whole is very satisfied when huge amounts of my money flow into their bank every month, but for the first time when i encounter a problem they offer no real assistance. I am dissappointed to say the least that this is how they treat a VIP client.</p> <p>My business accounts are all held at Standard Bank Silverton Branch. They are administered by Natalie Williams who is the business banker. The same situation occured here: no willingness to help, no urgency in the matter although i made it clear i need the cash for business purposes, no offering alternative solutions. My business accounts generate a great amount of money of which Standard Bank profits from in the end. I am disgusted by this service and i am on the verge of changing to another bank. They might know how to actually treat and value their customers.</p> <p>My name is Trevor Edwards. My cellphone number is 07 ********** 6.</p> <p>My childrens savings accounts are also held at Standard Bank and those too will be closed.</p> <p>I do not wish to disclose the account numbers for security reasons.</p>