Standard Bank Private Bank:

I am disappointed with the level of responsiveness I have experienced from Standard Bank Private Bank. While the service was presented with strong promises, the experience has been totally the opposite, follow-through has not met expectations. The gap between what was marketed and the actual delivery has created significant frustration and undermines trust I had. Bankers including their managers do not response to requests. On the phone you get inexperienced entry level staff that do not know what is going on.