Standard Bank Privat banking is pathetic

I am in the process of moving my banking from FNB to Standard, I opened a Prestige account and was offered a prestige bundle with credit card in January 2026. Three weeks later after an email to the consultant who opened my account I get a call from my appointed banker to sort out my credit card this was the 18 of February 2026. We discussed the rate concession and then on the 24 I received confirmation of the rate concession. After complaining about the delay to the call centre, I received a call on the 27 February 2026 from another banker who captured my details and informed me that the card was approved and everything was in order and I can expect my card soon. After failing to hear anything within a week and no response from my banker I contacted the call centre again only to be told that my application was not even captured let alone processed. Two hours later I get a call from another banker claiming that the card is declined. I have an excellent credit score with no default payments or judgments on my name but this is how Standard Bank treats their private clients. They make me jump hoops for a month and waste my time only to deny me a credit card whereas I am constantly being offered private credit cards by other banks. THIS IS TERRIBLE SERVICE, I AM TRULY OFFENDED